Get in touch
Send us a message and we will reply by email. For anything urgent about your own gambling, ConnexOntario is available around the clock and is not connected to us.
Send a message
Crown DK CAN Ltd
222 Berkeley Street
Boston, MA 02116
United States
Accounts, verification, payments, play and complaints. Include your account email so we can find you. Never send your password.
Our Privacy Officer. Access to your personal information, correction, deletion, withdrawal of consent and anything else covered by our Privacy Policy or Cookie Policy.
We aim to acknowledge customer enquiries within 3 business days. Formal complaints are normally resolved within 15 business days.
If something will take longer than that, we tell you before the deadline passes and explain why. Requests for access to your personal information are answered within 30 days, as PIPEDA requires.
ConnexOntario 1-866-531-2600 — Available 24 hours a day, 7 days a week.
Complaints and dispute resolution
Three steps, in this order: internal review → iGaming Ontario (iGO) → AGCO. Escalating costs you nothing and does not affect your other rights.
Talk to us first
Email support@casinodraftkings.com or use the form above, with your account email, what happened and what you would like done. Mark the subject Complaint so it is routed correctly.
We acknowledge within 3 business days and aim to resolve within 15 business days, telling you if it will take longer. You receive a written final response setting out our decision and the reasons for it.
Escalate to iGaming Ontario (iGO)
If our final response does not settle the matter, take it to iGaming Ontario, which conducts and manages the regulated market this site operates in, or to the independent dispute resolution service designated for that market. Have our final response and your account email ready.
Raise it with the AGCO
Conduct that concerns compliance with the Registrar's Standards for Internet Gaming can be raised with the Alcohol and Gaming Commission of Ontario (AGCO), Ontario's gaming regulator.
A complaint about how we handled your personal information goes to our Privacy Officer at privacy@casinodraftkings.com first, and then, if you are not satisfied, to the Office of the Privacy Commissioner of Canada at priv.gc.ca. The full procedure is in our Terms and Conditions.